This report is a result of the missionof the World Bank to the Czech Republic during November 17to 27, 2008 for providing advisory service to the Governmentof the Czech Republic for the design and development of amodern, integrated revenue authority. Earlier, betweenFebruary and April 2008, a World Bank mission had reviewedthe draft merger plan prepared by the Ministry of Finance ofthe Czech Republic in January 2008 and examined the keyissues for the merger of tax and customs administrations andthe integration of the collection, enforcement and auditfunctions of social contributions. The preliminary findingsof the World Bank are contained in the 'report on anintegrated revenue administration' in two volumes whichwas disseminated in June 2008. This mission in November 2008is the first in a series of missions over the next eighteenmonths for providing the advisory services as requested tothe Government of the Czech Republic. During this firstmission, the Bank has worked with the Czech counterparts todevelop for the new Jednotni Inkasni Misto (JIM): (i) anintegrated vision and key concepts (ii) major objectives andkey elements of reform; (iii) a comprehensive strategy forreform of the organizational structure, human resources,business processes, and information systems; (iv) projectmanagement structure; (v) change management strategy; and(vi) key performance indicators.