Use of Social Accountability Tools and Information Technologies in Monitoring and Evaluation

Sharma, Rajiv

World Bank, Washington, DC

关键词: ACCESS TO INFORMATION;    ACCOUNTABILITY;    ACCOUNTABILITY MECHANISM;    ACCOUNTABILITY MECHANISMS;    ADMINISTRATIVE REFORMS;   

RP-ID  :  64384

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

This note attempts to cover the basicconcepts relating to the use of social accountability andinformation technology to monitor and evaluate publicservices and other governance processes that affectcitizens. With the help of simple though practical examplesthat use these concepts, the note explains how to bring aqualitative change in monitoring and evaluation by makingthe whole process more citizen centered and outcomeoriented. In turn, these practices can help improve thequality of service delivery. The note also covers a fewcountry-specific initiatives from India to support therelated arguments.