Internal Delegation Contracts for Water in Uganda : An Innovative Approach to Establishing a Successful Public Utility

Marin, Philippe ; Muhairwe, William ; Mugisha, Silver ; Mugabi, Josses

World Bank, Washington, DC

关键词: ADMINISTRATIVE COSTS;    BILL COLLECTION;    BRANCHES;    BUSINESS UNITS;    CASH FLOW;   

RP-ID  :  56735

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

Uganda's national water utility hasbecome known for its successful turnaround under publicmanagement. Less well known is that this success owes muchto the introduction of private-sector-like practices tomotivate employees. Following a mixed experience with twoshort-term management contracts in Kampala, theutility's management introduced an innovative conceptof internal delegation, inspired by public-privatepartnership contracts. Local managers establish privatepartnerships to operate systems under contract with theutility, with part of their pay depending on performance.The experience offers interesting lessons for those involvedin reforming urban water utilities in developing countries.