Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services

Torres, Magü ; i Moreno

World Bank, Washington, DC

关键词: MANAGEMENT SYSTEMS;    PUBLIC SERVICES;    CITIZEN PARTICIPATION;    SOCIAL SERVICES;    PENSIONS;   

RP-ID  :  28440

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

This article notes that at the end of2000, the government of Argentina (specifically theSubsecretar?a de Gesti?n P?blica, or the Sub-secretary ofPublic Management) initiated a program of statemodernization with the support of the World Bank.Thisoperation featured a key component around results basedmanagement systems, specifically the creation of a ProgramaCartas Compromiso, or Citizen Charter Program (CCP). The CCPseeks a new relationship between public service providersand users by promoting a higher degree of responsiveness andtransparency to ensure greater quality of services,increased information and better monitoring and evaluation.The Carta Compromiso is a public management tool where thehighest authority of a service-providing agency makes apublic commitment to citizens, laying out a number of goalsand results to be met within a given timeframe.