Building Trust in Government through Citizen Engagement

Kumagai, Saki ; Iorio, Federica

World Bank, Washington, DC

关键词: CITIZEN ENGAGEMENT;    TRANSPARENCY;    GOVERNANCE;    PUBLIC SECTOR REFORM;    POLITICAL TRUST;   

RP-ID  :  146037

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

This paper explores questions related totrust in government and citizen engagement based on aliterature review and consultations with experts and WorldBank practitioners. The authors unpack the understanding ofwhat trust is by shedding light on different types of trustand their measurements, explore the relationship betweentrust and citizen engagement, briefly discuss whatgovernments can do to improve their citizens' trust ininstitutions, and conclude with areas for furtherexploration. This paper suggests trust in government andcitizen engagement form a mutually reinforcing,interdependent dynamic in policy formation that is affectedby common attributes and affect development outcomes andeffectiveness. It is one in a series of four notes from theGovernance Global Practice on citizen engagement in theareas of fragile, conflict, and violence situations, opengovernment, trust, and emerging technology.