Measuring Governance and Service Delivery in Safety Net Programs

Rubio, Gloria M.

World Bank, Washington, DC

关键词: ABSENTEEISM;    ACCOUNTABILITY;    ACCOUNTABILITY ARRANGEMENTS;    ACCOUNTABILITY FRAMEWORK;    ACCOUNTABILITY IN SERVICE DELIVERY;   

RP-ID  :  64633

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

This paper develops a framework toassess organizational performance in the delivery of socialsafety nets. Specifically, it provides guidance to taskteams and program managers for identifying indicators ofgovernance and service quality in targeted cash transferprograms. The paper identifies governance issues along theresults chain of service delivery and suggests policy andperformance indicators for assessing program inputs, humanresources, financing and resource management; and programactivities, operational procedures, Management InformationSystems (MIS) and control. It also suggests indicators oforganizational performance and the quality of outputs,including demand-side accountability mechanisms.