One of the problems in discussingone-stop shops is that everyone seems to have a differentidea of what one is. There have been one-stop shops since atleast the 1920s, mostly in the retail trade, epitomized bythe development of supermarkets and, in recent years,internet sales outlets. This book is about one particulartype of service, namely, business registration, and thevarious one-stop shops that exist now and might exist in thefuture. If there is confusion about what constitutes aone-stop shop, there are also a variety of views aboutbusiness registration. In some countries all businesses haveto be registered, in others, only those companies with alegal existence separate from their owners. In somecountries, registration is the responsibility of the courts;in others, it is an administrative function handled by agovernment ministry, semi-autonomous agency, or chamber ofcommerce. Registration may be a function of a centralinstitution or may be affected at a local level. In allthese areas, there is change when it comes to implementing aone-stop shop. It is hardly surprising therefore that thereare many different views about what constitutes, or shouldconstitute, a one-stop shop.
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