This case study focuses on the attemptsof the government of Bulgaria (GoB) to promote and implementreform of the business registration system to better suitthe new economic framework that emerged in the countryfollowing the collapse of communist rule. The uniqueness ofthe Bulgarian case is that there were two distinct stages ofbusiness registration reforms, which marked two separateperiods in the sociopolitical development of Bulgaria: thetransformation from planned to market economy and theaccession of the country to the European Union (EU). Thiscollection of case studies describes experiences and drawslessons from varied business registration reform programs ineconomies in vastly different stages of development:Bulgaria, Estonia, Ireland, Madagascar, and Malaysia. Thecase studies were written based on a desk study of reformsin each country discussed. Then, more detailed informationwas gathered by field-based researchers. In some cases,detail on the business registration process that was inplace prior to implementation of reforms was unavailable. Assuch, data on the number of businesses registered and thetime required to completed registration before and after thereforms cannot be compared and contrasted. The partialsuccess of the reform during the first year was aconsequence of problems in four areas: lack of legislativewill, insufficient financial support, inappropriateorganizational structure of the new business registrationagency, and weak human resource management. All of theseproblems delayed progress and had negative effects on theregistration agency and the business community.
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