Organisational Design for Improved Performance of Urban Water Utilities in Developing Countries

Kayaga, S.M. ; Kingdom, W. ; Jalakam, A.

Elsevier

关键词: ORGANIZATIONAL DESIGN;    ORGANIZATIONAL PERFORMANCE;    WATER UTILITIES;    URBAN WATER MANAGEMENT;   

DOI  :  10.1016/j.jup.2017.10.001
RP-ID  :  125349

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

Unclear roles and responsibilities and other factors related to organisational design, have been found to be some of the common barriers to providing good urban water services in developing countries. A comparative study commissioned by the World Bank in 2013 assessed how five well-performing water utilities located in different parts of the world aligned their organisational structures and management systems with their strategies and the operating environment. Lessons therefrom can be adapted for organisational (re)design of water utilities, for their improved performance, subject to enabling factors in the individual organisation's operating environment.