Public Service Delivery in the Era of Digital Governance : Case Studies from Indonesia

Karippacheril, Tina George

World Bank, Washington, DC

关键词: PROCUREMENTS;    REVENUE ADMINISTRATION;    COMMUNITY DRIVEN DEVELOPMENT;    REVOLUTION;    CORRUPT;   

RP-ID  :  98812

学科分类：社会科学、人文和艺术（综合）

来源: World Bank Open Knowledge Repository

【 摘 要 】

In an era of digital governance,information technology, internet, mobile devices, and socialmedia have transformed the organization, management, anddelivery of public services. Developing country governmentsaround the world are gradually replacing paper-basedprocessing and delivery with next-generation technologies toserve citizens. In Indonesia, a host of citizen-ledapproaches have emerged ahead of government processtransformation efforts. This global expert team (GET) noteexamines case studies of digital-era governance (DEG), aconcept put forward by Dunleavy, further developed by meansof examples from Indonesia focusing on demand-sideapproaches to stimulate improvements in public sector performance.