Overheidsbeleid gericht op gedragsverandering : meer dan een mooi streven?

Information Technology

A.W. (Bert) Mulder (Lector) ; M.W. (Martijn) Hartog (Lid Lectoraat)

De Haagse Hogeschool

关键词: Information society;    Information management;    It infrastructure;    Informatiemaatschappij;    Digitale burgers;   

学科分类：电子与电气工程

荷兰|英语

来源: HBO Kennisbank

【 摘 要 】

DIGITAL CITIZENS CREATE A DIGITAL NATIONCitizens will play the lead role as they – in the next phase of the information society – collectivelycreate a digital nation. Personal adoption of information and communication technology willcreate a digital infrastructure that supports individual and collective health, governance andpublic safety. This new development will require active support from governments and otherstakeholders because its requirements are currently not available. In fact, in the next decade,the citizens’ digital environment will be a dominant factor determining the quality of life ofnations. And while doing so they, their neighborhoods, towns, regions and society will becomeincreasingly dependent on its use and the quality of the IT infrastructure, and citizens becomesa factor of national importance. This publication identifi es that new development and thechallenges it poses for the information society. It outlines ‘citizen information management’ asan approach that clarifi es the opportunities and challenges and allows governments, suppliersand other stakeholders to create optimal circumstances to support citizens in their eff ective useof information technology.NEXT STEP IN THE DEVELOPMENT OF THE INFORMATION SOCIETYThe new role for citizens is the natural next step in the development of the information society.In many countries citizens are increasingly online, using PCs, laptops, tablets, smartphones andother digital platforms. In more and more countries more than 80% of the population is onlineand regularly uses Internet. There are 40.000 smartphone apps just for health and fi tness on bothAndroid and iOS and the coming years such possibilities will only increase.STRATEGIC IMPORTANCE OF INFORMATION INFRASTRUCTUREOur own decade long experience in projects and conversations with citizens and professionalsfrom healthcare, government and the safety sector shows that the development of a digitalsociety is rising to a more strategic level. With all members of the population using IT theircombined use will determine the quality of life on a national scale. Such an integrated digitalsociety consists of digital citizens in digital households and requires us to rethink technology,data, information, products and services in the personal environment of citizens. It becomes clearthat a larger infrastructure is needed to support the continued quality and usefulness of citizens’use of IT. And that suppliers and organizations will have to pay attention beyond individualsolutions catering individual users. This publication proposes ‘citizen information management’as a way to make the coming challenges and opportunities visible in a way that allows them tobe addressed eff ectively.