Customer Service: Human Capital Management at Selected Public and Private Call Centers

United States. General Accounting Office.

United States. General Accounting Office.

关键词: Government accountability -- United States.;    human capital;    government operations;    customer service;    letter report;   

RP-ID  :  GGD-00-161
RP-ID  :  230557

美国|英语

来源: UNT Digital Library

【 摘 要 】

A letter report issued by the General Accounting Office with an abstract that begins "Pursuant to a congressional request, GAO reviewed strategies for managing human capital management at selected public and private call centers, focusing on: (1) whether they identify human capital needs as part of developing management strategies and practices to meet missions and goals; (2) implement human capital strategies and practices; and (3) evaluating human capital strategies and practices to continuously improve their operations."