Customer Satisfaction Survey of Pacific Northwest National Laboratory's Technical Assistance Partners -- FY 2011

Conger, Robin L. ; Spanner, Gary E.

Pacific Northwest National Laboratory (U.S.)

关键词: Feedback;    Business;    Computers;    Personnel;    99 General And Miscellaneous//Mathematics, Computing, And Information Science;   

DOI  :  10.2172/1029429
RP-ID  :  PNNL-20894
RP-ID  :  AC05-76RL01830
RP-ID  :  1029429

美国|英语

来源: UNT Digital Library

【 摘 要 】

The businesses that have utilized PNNL's Technology Assistance Program were sent a survey to solicit feedback about the program and to determine what, if any, outcomes resulted from the assistance provided. As part of its small business outreach, Pacific Northwest National Laboratory (PNNL) offers technology assistance to businesses with fewer than 500 employees throughout the nation and to businesses of any size in the 2 counties that contain the Hanford site. Upon request, up to 40 staff-hours of a researcher's time can be provided to address technology issues at no charge to the requesting firm. During FY 2011, PNNL completed assistance for 54 firms. Topics of the technology assistance covered a broad range, including environment, energy, industrial processes, medical, materials, computers and software, and sensors. In FY 2011, PNNL's Technology Assistance Program (TAP) was funded by PNNL Overheads. Over the past 16 years, the Technology Assistance Program has received total funding of nearly $2.8 million from several federal and private sources.