Improving Air Force Enterprise Resource Planning-Enabled Business Transformation

Jessie Riposo ; Guy Weichenberg ; Chelsea Kaihoi ; Bernard Fox ; William Shelton ; Andreas Thorsen

RAND Corporation

RAND Corporation

关键词: Change Management;    Military Transformation;    Military Information Technology Systems;    United States Air Force;   

DOI  :  10.7249/RR250
ISBN  :  9780833080387
RP-ID  :  RR-250-AF

学科分类：自然科学（综合）

美国|英语

来源: RAND Corporation Published Research

【 摘 要 】

Enterprise Resource Planning (ERP) systems are prime examples of IT systems being pursued by the Department of Defense to enable transformation and improve efficiency and effectiveness. Successful implementation generally entails significant business change because ERP systems typically affect a large number of organizational departments and processes. RAND Project AIR FORCE identified the key conditions that must be achieved to facilitate the success of ERP-enabled business transformation, the challenges the Air Force must address to achieve those conditions, and some options for overcoming these challenges. Recommendations include, among other things, fully developing and articulating the business case, analyzing and documenting both the AS-IS and TO-BE environments, establishing clear governance of the project, developing criteria to determine whether changing the updated business processes or customizing the system is more appropriate, and delivering transformation, via increased capability, in manageable increments. The report clarifies how the decisions and activities inform each other and must be jointly orchestrated to ensure successful transformation.