Planning for Organization Development in Operations Control Centers

Pierce LG, Williams CA, Byrne CL, McCauley D

FAA Office of Aerospace Medicine - Civil Aerospace Medical Institute

关键词: Organization Development;    Action Research;    Technical Operations;    Teams;    Teamwork;    Interdependency;    Training;    Performance Evaluation;    Shift Work;    Fatigue;   

RP-ID  :  DOT/FAA/AM-12/6

美国|英语

来源: Federal Aviation Administration

【 摘 要 】

The first step in a proposed program of organization development (OD) was to assess organizational processeswithin the Technical Operations Services (TechOps) Operations Control Centers(OCCs). The aim of the OD program was to improve effectiveness of OCCoperations and increase satisfaction of OCC personnel. The assessment was basedon an understanding of current and future OCC concepts of operations, a reviewof organizational practices within the OCCs, and the research literature on developing organizations.