IT Service Management (ITSM) is about making IT accountable to business. IT and business functions meet at the service interface where business functions define themselves in terms of the services they deliver to their customers. The IT function, in turn, must provide the infrastructural capabilities and resources necessary to support it. The IT Infrastructure Library (ITIL) proposes that the IT configuration should be explicitly modeled within a Configuration Management System (CMS). The HPUniversal Configuration Management Database (UCMDB) is one component of a CMS; maintaining a comprehensive and up-to-date snapshot of all managed assets and their inter-relationships across the IT environment. The UCMDB is not particularly web-friendly; there is no easy way to access configuration data using a conventional browser. Another drawback is that configuration records do not correspond directly to the language of business. This report addresses the first of these issues; making the IT configuration navigable on the web.
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