Technology Experiences : What makes them Compelling?

Kidd, Alison

HP Development Company

关键词: pervasive mobile computing;    consumer experience;   

RP-ID  :  HPL-2002-338

学科分类：计算机科学（综合）

美国|英语

来源: HP Labs

【 摘 要 】

This report documents research undertaken in the summer of 2001 to investigate the nature of visitor experiences at the Explore@Bristol interactive science museum. The experimental work involved an observational study of visitor behaviour at six of the exhibits in Explore, augmented by interviews and discussions. The outcome is a provisional model of visitor experience identifying three dimensions that might make such experiences compelling: Drama /Sensation, Challenge/Self Expression, and Social. Though developed in the context of Explore, we consider the model to have wider application in the consumer space. Notes: Enquiries concerning this report should be directed to Richard Hull email: [e-mail]