Transforming Patient Care in Adventist Health (West) Through Use of Information Technology

Huff, Wynelle J. (subsequently retired), Bancarz, Gloria P.

关键词: COMMUNITIES;    HOSPITALS;    IMPLEMENTATION;    INFORMATION SYSTEMS;    PATIENTS;    SAFETY;    TRAINING;    TRANSFORMATIONS Improving Patient Care Through Information Technology;   

DOI  :  10.2172/1025363
RP-ID  :  DOE DE-FG02-05ER64060- Final Report
PID  :  OSTI ID: 1025363
Others  :  Other: none
Others  :  TRN: US201218%%555

学科分类：社会科学、人文和艺术（综合）

美国|英语

来源: SciTech Connect

【 摘 要 】

In 2002, Adventist Health(West) embarked upon a major project to better serve its communities by enhancing the safety, quality and clinical outcomes of the patients served by its 20 hospitals, i.e. the transformation of patient care through the use of information technology. The project is the implementation of the Cerner Millenium clinical information system (CIS) entitled Project IntelliCare. Budgeted allocations will go toward the training of 'super users' in 5-7 California Sites scheduled for installation and go-live of Phases I and II in 2005 and early 2006. Numerous super users in each hospital must be educated to provide support for every shift, every unit/department throughout the hospital. The hospitals experience significant costs associated with training these super users to thoroughly understand the CIS software, to train clinical users, to support the 'go-live' installations, and be there as a 'cheerleader to encourage and support all clinical users, and most importantly help guide users to transform their work processes using this information technology to provide the safest, highest quality care possible. Indeed, super users are critical to the success of Project IntelliCare. The 'super users' contributed significantly to the success of the 'go-live' impementations as well as ongoing support. Care has been transformed through clinicians use of information technology.