Client Experiences With a Short-Term Case Management Mental Health Service

Journal of Patient Experience

卷:9

Research Article

Walter P Wodchis⁴  Katie N Dainty⁶ 

[1] Patient-Centred Outcomes, , Toronto, Ontario, Canada

[2] Department of Psychology, Community Psychology Program, , Waterloo, Ontario, Canada

[3] Institute of Health Policy Management and Evaluation, , Toronto, Ontario, Canada

[4] Department of Occupational Science and Occupational Therapy, , Toronto, Ontario, Canada

[5] , Toronto, Ontario, Canada

[6] Implementation and Evaluation Science, Institute for Better Health, Trillium Health Partners, Mississauga, Ontario, Canada

关键词: client experience;    case management;    short-term case management;    community;    mental health;   

DOI  :  10.1177/23743735221113059

来源: Sage Journals

【 摘 要 】

Short Term Case Management (STCM) was introduced in 2016 in Toronto, Ontario, as a brief intervention to address long wait-lists for case management services. STCM provides individuals with mental illness, living in the community, case management services on a weekly basis over 3 months to identify personal goals and work toward an improved state of health and well-being. Despite the small but growing body of evidence on short-term case management, there is limited research on clients’ reported experiences of these services. This study used a phenomenological approach to answer the question “What are the experiences with services of individuals who received short-term case management services?” Eight qualitative semistructured interviews were conducted between November 2019 and January 2020 to collect the perspectives and experiences of clients who had received STCM. Most participants valued engaging in a brief therapeutic relationship. Additionally, participants described that the intervention helped them connect with other agencies for ongoing support and begin achieving their own long-term goals. Some participants voiced concerns about the brief duration of the intervention. Future research should explore the role of briefcase management in the continuum of services and the typology of clients who may benefit from longer therapeutic relationship to achieve their goals.

【 授权许可】

CC BY   
© The Author(s) 2022