Process characteristics of Product-Service Systems development: Comparison of seven manufacturing company cases

JOURNAL OF CLEANER PRODUCTION

卷:286

Article

Kim, Yong Se¹  Lee, Heeju¹ 

[1] Sungkyunkwan Univ, Creat Design Inst, Suwon, South Korea

关键词: Servitization;    Product-service systems development;    Process characteristics;    Stakeholders;    Collaboration;   

DOI  :  10.1016/j.jclepro.2020.124971

来源: Elsevier

【 摘 要 】

The process to develop a product-service system (PSS) from a product of a manufacturing company could take many different routes reflecting various properties of the manufacturing firm and its business contexts. This paper describes a method to represent PSS development processes using service blue-prints. PSS development activities of various stakeholders, including servitization experts, manufacturing company people, customers and other collaborators, are described with their progress sequence and relations. To support understanding and comparison of different PSS development cases, simple measures for process characteristics have also been devised. Seven PSS development cases for various kinds of manufacturing companies are compared from the process perspectives obtained from the proposed representation so that the utilities of the proposed representation are illustrated. (C) 2020 Elsevier Ltd. All rights reserved.

【 授权许可】

Free