Determinants of patient satisfaction in public hospitals and their remediabilities

BMC Proceedings

Poster Presentation

Parminder Gautam¹  Nikhil Prakash Gupta¹  JN Srivastava¹ 

[1] National Health Systems Resource Centre, New Delhi, India;

关键词: Service Quality;    Analytical Hierarchy Process;    Public Hospital;    Quality Function Deployment;    Public Health Facility;   

DOI  :  10.1186/1753-6561-6-S5-P4

来源: Springer

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© Gupta et al; licensee BioMed Central Ltd. 2012