Assessing and validating the specialized competency framework for pharmacists in sales and marketing (SCF-PSM): a cross-sectional analysis in Lebanon

Journal of Pharmaceutical Policy and Practice

Research

Sacre Hala¹  Akel Marwan¹  Zeenny M. Rony²  Hajj Aline³  Iskandar Katia⁴  Haddad Chadia⁵  Salameh Pascale⁶  Namnoum Joya⁷ 

[1] INSPECT-LB (Institut National de Santé Publique, d’Épidémiologie Clinique Et de Toxicologie-Liban), Beirut, Lebanon;INSPECT-LB (Institut National de Santé Publique, d’Épidémiologie Clinique Et de Toxicologie-Liban), Beirut, Lebanon;Department of Pharmacy, American University of Beirut Medical Center, Beirut, Lebanon;INSPECT-LB (Institut National de Santé Publique, d’Épidémiologie Clinique Et de Toxicologie-Liban), Beirut, Lebanon;Faculty of Pharmacy, Université Laval, Québec, Canada;Oncology Division, CHU de Québec- Université Laval Research Center, Québec City, QC, Canada;INSPECT-LB (Institut National de Santé Publique, d’Épidémiologie Clinique Et de Toxicologie-Liban), Beirut, Lebanon;Faculty of Public Health, Lebanese University, Fanar, Lebanon;School of Pharmacy, Lebanese International University, Beirut, Lebanon;INSPECT-LB (Institut National de Santé Publique, d’Épidémiologie Clinique Et de Toxicologie-Liban), Beirut, Lebanon;Research Department, Psychiatric Hospital of the Cross, Jal El Dib, Lebanon;School of Medicine, Lebanese American University, Byblos, Lebanon;INSPECT-LB (Institut National de Santé Publique, d’Épidémiologie Clinique Et de Toxicologie-Liban), Beirut, Lebanon;School of Medicine, Lebanese American University, Byblos, Lebanon;Faculty of Pharmacy, Lebanese University, Hadath, Lebanon;Department of Primary Care and Population Health, University of Nicosia Medical School, 2417, Nicosia, Cyprus;Methodology and Statistics in Biomedical Research, Faculty of Medicine, University of Paris-Saclay, Kremlin-Bicêtre, 2 Rue Ambroise Croizat Alfortville, 94140, Créteil, France;

关键词: Competency framework;    Marketing and Sales Pharmacists;    Validation;    Lebanon;   

DOI  :  10.1186/s40545-023-00638-w

 received in 2023-07-12, accepted in 2023-10-15,  发布年份 2023

来源: Springer

【 摘 要 】

ObjectivesCompetencies refer to the knowledge, skills, attitudes, and behaviors individuals develop through education, training, and experience. These competencies can be formulated into a framework to support practitioner development for effective and sustained performance. In the absence of a national framework for pharmacy education and practice in Lebanon, the Order of Pharmacists of Lebanon (OPL, the official association of pharmacists in Lebanon) pioneered the development of a pharmacy competency framework in 2017. This study aimed to validate and assess the specialized competency framework for pharmacists in sales and marketing (SCF-PSM) after updating the framework previously published by the OPL. The secondary objective was to assess, in a pilot survey, the personal characteristics associated with these competencies.MethodsAfter validating the content of the specialized competency framework, a survey involving Lebanese pharmacists was performed through a 15-min online questionnaire distributed over social media platforms, groups of pharmacists, and individual pharmacists’ contact numbers.Key findingsPharmaceutical knowledge, communication, emergency response, and operation management during emergencies were satisfactory (more than 80/100). Other activities during emergencies, such as patient care and population health interventions and evaluation, research, and dissemination of research outcomes, received a moderate score (75–78/100), similar to legal practice (78/100), teamwork (76/100), and management skills (75/100). The lowest reported confidence was related to professional communication skills (other than communication per se), mainly negotiation, data processing skills, information technology, self-management, and ethical practice (< 75/100). This study reported deficiencies between what is acquired during undergraduate, postgraduate, and continuing education on the one hand and the competency framework suggested by the OPL on the other hand, showing a mismatch between the competencies of working pharmacists acquired during education and the market needs.ConclusionsThis study validated a competency framework for pharmacists in sales and marketing and explored the current gaps in self-reported competencies. It also identified areas necessitating reinforcement to optimize professional practice and underscored the need for improvement in undergraduate, postgraduate, and continuing professional education.

【 授权许可】

CC BY   
© The Author(s) 2023

【 图 表 】

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