Motivating medical information system performance by system quality, service quality, and job satisfaction for evidence-based practice

BMC Medical Informatics and Decision Making

Research Article

Su-Yueh Chen¹  Yi-Ting Lan²  Ching-Sheng Chang³ 

[1] Department of Nursing, Kaohsiung Medical University Hospital, Kaohsiung Medical University, Kaohsiung City, Taiwan;Postgraduate Programs in Management, I-Shou University, Kaohsiung City, Taiwan;R.O.C Naval academy, Kaohsiung City, Taiwan;

关键词: System quality;    Service quality;    Job satisfaction;    System performance;    AMOS 17.0 (structural equation modeling);   

DOI  :  10.1186/1472-6947-12-135

 received in 2012-04-18, accepted in 2012-10-31,  发布年份 2012

来源: Springer

【 摘 要 】

BackgroundNo previous studies have addressed the integrated relationships among system quality, service quality, job satisfaction, and system performance; this study attempts to bridge such a gap with evidence-based practice study.MethodsThe convenience sampling method was applied to the information system users of three hospitals in southern Taiwan. A total of 500 copies of questionnaires were distributed, and 283 returned copies were valid, suggesting a valid response rate of 56.6%. SPSS 17.0 and AMOS 17.0 (structural equation modeling) statistical software packages were used for data analysis and processing.ResultsThe findings are as follows: System quality has a positive influence on service quality (γ11= 0.55), job satisfaction (γ21= 0.32), and system performance (γ31= 0.47). Service quality (β31= 0.38) and job satisfaction (β32= 0.46) will positively influence system performance.ConclusionsIt is thus recommended that the information office of hospitals and developers take enhancement of service quality and user satisfaction into consideration in addition to placing b on system quality and information quality when designing, developing, or purchasing an information system, in order to improve benefits and gain more achievements generated by hospital information systems.

【 授权许可】

CC BY   
© Chang et al.; licensee BioMed Central Ltd. 2012