Quality and safety systems for the port industry: empirical evidence for the main Greek ports

European Transport Research Review

Original Paper

Petros A. Kostagiolas¹  Constantinos I. Chlomoudis²  Christos D. Lampridis³ 

[1] Department of Archive & Library Science, Ionian University, 72 Ioannou Theotokis str, 49100, Corfu, Greece;Department of Maritime Studies, University of Piraeus, 40 Karaoli and Dimitriou Str, 18532, Piraeus, Greece;Laboratory of Integrated Port Economy and Management, University of Piraeus, 40 Karaoli and Dimitriou Str, 18532, Piraeus, Greece;

关键词: Port industry;    Quality;    Safety;    Security;    Greece;    Survey;   

DOI  :  10.1007/s12544-010-0043-0

 received in 2010-03-21, accepted in 2010-12-07,  发布年份 2011

来源: Springer

【 摘 要 】

PurposeQuality is a complex and subjective concept, incorporating at any given time the true (expressed and implied) needs of all those involved. Over the last two decades, safety and security are becoming increasingly important to the extent that they may be considered to be synonymous or entirely integrated to quality. The aim of this paper is twofold a. to investigate contemporary issues for quality and safety/security systems integration within port industry and b. to empirically assess the penetration of quality and safety international standards in the major Greek ports.MethodsA review of the literature is conducted and the results of a survey conducted based on semi-structured interviews to the top management of 10 out of the 12 Greek major ports are presented.ResultsThe qualitative analysis provide evidence for the interrelation and integration of quality and safety/security standards; while the survey exhibit the benefits, the motives and the shortcomings of the quality and safety certification in the major Greek ports.ConclusionsIntegration of quality and safety management systems in ports has several advantages. The survey indicated that safety and environmental issues are a priority for most major Greek ports; while a growing interest on ISO 9001 certification is evident.

【 授权许可】

CC BY   
© The Author(s) 2010. This article is published under license to BioMed Central Ltd. Open Access This article is distributed under the terms of the Creative Commons Attribution License which permits any use, distribution and reproduction in any medium, provided the original author(s) and source are credited.