Implementation of integrated care for diabetes mellitus type 2 by two Dutch care groups: a case study

BMC Family Practice

Research Article

Anna Huizing¹  Loraine Busetto²  Katrien Luijkx²  Bert Vrijhoef³ 

[1] Department of Family Medicine, Maastricht University, Minderbroedersberg 4-6, 6211 LK, Maastricht, The Netherlands;ZIO Zorg in Ontwikkeling, Wilhelminasingel 81, 6221 BG, Maastricht, The Netherlands;Tranzo Scientific Center for Care and Welfare, Tilburg University, Warandelaan 2, 5037 AB, Tilburg, The Netherlands;Tranzo Scientific Center for Care and Welfare, Tilburg University, Warandelaan 2, 5037 AB, Tilburg, The Netherlands;Saw Swee Hock School of Public Health, National University Singapore & National University Health System, 12 Science Drive 2, 117549, Singapore, Singapore;

关键词: Integrated care;    Chronic care;    Diabetes;    Implementation;    CMO Model;    Chronic care model;    Implementation model;   

DOI  :  10.1186/s12875-015-0320-z

 received in 2015-01-23, accepted in 2015-08-10,  发布年份 2015

来源: Springer

【 摘 要 】

BackgroundEven though previous research has demonstrated improved outcomes of integrated care initiatives, it is not clear why and when integrated care works. This study aims to contribute to filling this knowledge gap by examining the implementation of integrated care for type 2 diabetes by two Dutch care groups.MethodsAn embedded single case study was conducted including 26 interviews with management staff, care purchasers and health professionals. The Context + Mechanism = Outcome Model was used to study the relationship between context factors, mechanisms and outcomes. Dutch integrated care involves care groups, bundled payments, patient involvement, health professional cooperation and task substitution, evidence-based care protocols and a shared clinical information system. Community involvement is not (yet) part of Dutch integrated care.ResultsBarriers to the implementation of integrated care included insufficient integration between the patient databases, decreased earnings for some health professionals, patients’ insufficient medical and policy-making expertise, resistance by general practitioner assistants due to perceived competition, too much care provided by practice nurses instead of general practitioners and the funding system incentivising the provision of care exactly as described in the care protocols. Facilitators included performance monitoring via the care chain information system, increased earnings for some health professionals, increased focus on self-management, innovators in primary and secondary care, diabetes nurses acting as integrators and financial incentives for guideline adherence. Economic and political context and health IT-related barriers were discussed as the most problematic areas of integrated care implementation. The implementation of integrated care led to improved communication and cooperation but also to insufficient and unnecessary care provision and deteriorated preconditions for person-centred care.ConclusionsDutch integrated diabetes care is still a work in progress, in the academic and the practice setting. This makes it difficult to establish whether overall quality of care has improved. Future efforts should focus on areas that this study found to be problematic or to not have received enough attention yet. Increased efforts are needed to improve the interoperability of the patient databases and to keep the negative consequences of the bundled payment system in check. Moreover, patient and community involvement should be incorporated.

【 授权许可】

CC BY   
© Busetto et al. 2015