Why it is good to communicate the bad: understanding the influence of message framing in persuasive communication on consumer decision-making processes

Frontiers in Human Neuroscience

Human Neuroscience

Nadine R. Gier¹  Peter Kenning¹  Caspar Krampe² 

[1] Faculty of Business Administration and Economics, Heinrich Heine University Düsseldorf, Düsseldorf, Germany;Faculty of Business Administration and Economics, Heinrich Heine University Düsseldorf, Düsseldorf, Germany;Marketing and Consumer Behaviour Group, Wageningen University and Research, Wageningen, Netherlands;

关键词: message framing;    decision-making;    fMRI;    consumer neuroscience;    brain network perspective;    persuasive communication;    sustainable marketing;    reflective-impulsive model;   

DOI  :  10.3389/fnhum.2023.1085810

 received in 2022-10-31, accepted in 2023-08-02,  发布年份 2023

来源: Frontiers

【 摘 要 】

IntroductionOne approach to bridging the gap between consumer intentions and behavior is persuasive communication to reinforce their intentions and thereby support their behavior change. Message framing has proven to be a useful, persuasive communication tool. However, message framing is considered more complicated than other types of framing because, in addition to concept-specific elements, it is also strongly influenced by and, in turn, influences emotions. Therefore, it is almost impossible for consumers to verbally express their attitudes, so the challenge is to explain and measure its impact. This research aims to help in this regard by suggesting a theoretical model to understand how message framing is processed from a consumer neuroscience perspective. More precisely, the factors that constitute message framing are systematized and built on a reflective-impulsive model and a neural emotion-cognition framework interpreted to explain the persuasive effects of message framing.MethodA functional magnetic resonance imaging (fMRI) experiment is used to examine the effects of message framing for four different frame types that are hypothesized to affect consumer information processing differently.ResultThe results suggest that communication strategies should take into account the valence of the objects and the frame used. The behavioral results partially confirm the assumption that two types of information processing could take place, as suggested by the reflective-impulsive model. At the neural level, using the network perspective, the results show that certain brain regions primarily associated with emotional and cognitive interaction processes are active during processing, depending on the framing of the message.DiscussionIn cases of indirect avoidance value-consistent framing, it may be good to communicate the bad in the appropriate frame to influence information processing.

【 授权许可】

Unknown   
Copyright © 2023 Gier, Krampe and Kenning.

【 图 表 】

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