Designing a video consultation area for hybrid care delivery: the Garden Room with a view

Frontiers in Digital Health

Digital Health

Martijn W. J. Stommel¹  Harry van Goor¹  Demi van Dalen¹  Merlijn Smits²  René Bleeker³  Danny Popping³ 

[1] Department of Surgery, Radboud University Medical Center, Nijmegen, Netherlands;PBLQ, Den Haag, Netherlands;Radboud University Medical Center, Nijmegen, Netherlands;

关键词: video consultation;    evidence-based healthcare design;    hybrid care;    built environment;    human factors;   

DOI  :  10.3389/fdgth.2023.1198565

 received in 2023-04-03, accepted in 2023-07-12,  发布年份 2023

来源: Frontiers

【 摘 要 】

IntroductionAccelerated by the coronavirus pandemic, the healthcare landscape is rapidly evolving, with a shift towards hybrid care models combining in-person and online care. To support this shift, the Radboudumc, an academic hospital in the Netherlands, decided to redesign an existing space facilitating the conduction of video consultations.MethodThe design process involved participation of end-users to ensure that the physical space met their needs. The look and feel of the area was based on evidence-based design guidelines. Two prototype setups were built and tested, and the feedback informed the final design of the Garden Room.ResultsIdentified end-user needs were divided into 3 major categories entailing consultation room setup, optimal use of technology and practical issues involving room availability. Combined with the look and feel of the hospital, final design requirements were developed. The Garden Room consists of 18 video consultation rooms, 4 shared workspaces, relaxation area with kitchen, and meeting rooms. Specific attention is given to the ergonomics, technology and privacy in the rooms to facilitate optimal video conversations between patients and healthcare providers. In the Garden Room, natural elements and an open design supports working in a healing environment.DiscussionNext challenge will be optimizing the use of the Garden Room, which may be hindered by various barriers like resistance to change, existing work processes, and lack of skills training. To address these barriers and support use of the Garden Room, the hospital should focus on the implementation of education, changes in work processes, and the presence of advocates for telehealth.

【 授权许可】

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© 2023 Smits, van Dalen, Popping, Bleeker, Stommel and van Goor.