Development of a new set of Heuristics for the evaluation of Human-Robot Interaction in industrial settings: Heuristics Robots Experience (HEUROBOX)

Frontiers in Robotics and AI

Robotics and AI

Ainhoa Apraiz¹  Ganix Lasa¹  Hien Ngoc Nguyen¹  Maitane Mazmela¹  Jose Antonio Mulet Alberola² 

[1] Design Innovation Centre, Faculty of Engineering, Mechanical and Industrial Production, Mondragon Unibertsitatea, Arrasate, Spain;Institute of Intelligent Industrial Technologies and Systems for Advanced Manufacturing (STIIMA), National Research Council (CNR), Milan, Italy;Mechanical and Industrial Engineering Department, Università di Brescia, Brescia, Italy;

关键词: human-robot collaboration (HRC);    human-robot interaction (HRI);    user experience (UX);    technology acceptance;    heuristic evaluation;    industry 5.0;    human-centered;   

DOI  :  10.3389/frobt.2023.1227082

 received in 2023-05-22, accepted in 2023-08-16,  发布年份 2023

来源: Frontiers

【 摘 要 】

Humans and robots will increasingly have to work together in the new industrial context. Therefore, it is necessary to improve the User Experience, Technology Acceptance, and overall wellbeing to achieve a smoother and more satisfying interaction while obtaining the maximum performance possible out of it. For this reason, it is essential to analyze these interactions to enhance User Experience. The heuristic evaluation is an easy-to-use, low-cost method that can be applied at different stages of a design process in an iterative manner. Despite these advantages, there is rarely a list of heuristics in the current literature that evaluates Human-Robot interactions both from a User Experience, Technology Acceptance, and Human-Centered approach. Such an approach should integrate key aspects like safety, trust, and perceived safety, ergonomics and workload, inclusivity, and multimodality, as well as robot characteristics and functionalities. Therefore, a new set of heuristics, namely, the HEUROBOX tool, is presented in this work in the form of the HEUROBOX tool to help practitioners and researchers in the assessment of human-robot systems in industrial environments. The HEUROBOX tool clusters design guidelines and methodologies as a logic list of heuristics for human-robot interaction and comprises four categories: Safety, Ergonomics, Functionality, and Interfaces. They include 84 heuristics in the basic evaluation, while the advanced evaluation lists a total of 228 heuristics in order to adapt the tool to the evaluation of different industrial requirements. Finally, the set of new heuristics has been validated by experts using the System Usability Scale (SUS) questionnaire and the categories has been prioritized in order of their importance in the evaluation of Human-Robot Interaction through the Analytic Hierarchy Process (AHP).

【 授权许可】

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Copyright © 2023 Apraiz, Mulet alberola, Lasa, Mazmela and Nguyen.