Patient satisfaction with humanistic nursing in Chinese secondary and tertiary public hospitals: a cross-sectional survey

Frontiers in Public Health

Public Health

Bing Wu¹  Hongzhen Xie²  Xia Xin³  Shaoshan Pan⁴  Haixin Zhang⁵  Hongxia Wang⁵  Hongmei Zhang⁵  Mo Fu⁶  Fang Wang⁷  Xinfeng Hou⁸  Chenxi Tang⁹  Ling Fan^1,10  Xiaoping Lou^1,11  Qingfeng Guo^1,12  Yilan Liu^1,13  Fengjian Zhang^1,13  Bing Song^1,14  Chunyan Guan^1,15  Shujie Guo^1,16  Gendi Lu^1,17  Huiling Chen^1,18  Geyan Shan^1,19  Feifei Yu^2,20  Ying Zhou^2,21 

[1] Assisted Reproductive Centre, Henan Provincial People's Hospital, Zhengzhou, Henan, China;Department of Health Medicine, People's Liberation Army General Hospital of Southern Theatre Command, Guangzhou, Guangdong, China;Department of Nursing, First Affiliated Hospital of Xi'an Jiaotong University, Xi'An, Shanxi, China;Department of Nursing, General Hospital of Southern Theatre Command, Guangzhou, Guangdong, China;Department of Nursing, Henan Provincial People's Hospital, Zhengzhou, Henan, China;Department of Nursing, Jingzhou Central Hospital, Jingzhou, Hubei, China;Department of Nursing, Laibin People's Hospital, Laibin, China;Department of Nursing, Luohe Central Hospital, Luohe, Henan, China;Department of Nursing, Nanchong Central Hospital, Nanchong, Sichuan, China;Department of Nursing, Shengjing Hospital of China Medical University, Shenyang, Liaoning, China;Department of Nursing, The First Affiliated Hospital of Zhengzhou University, Zhengzhou, Henan, China;Department of Nursing, The Fourth Affiliated Hospital of Harbin Medical University, Harbin, Heilongjiang, China;Department of Nursing, Union Hospital of Tongji Medical College, Huazhong University of Science and Technology, Wuhan, Hubei, China;Department of Orthopedic, Qilu Hospital of Shandong University Dezhou Hospital, Dezhou, Shandong, China;Department of Otorhinolaryngology Head and Neck Surgery, Union Hospital, Tongji Medical College, Huazhong University of Science and Technology, Wuhan, Hubei, China;Department of Outpatient, Henan Provincial People's Hospital, Zhengzhou, Henan, China;Department of Shuguang Hospital Affiliated to Shanghai University of Traditional Chinese Medicine, Shanghai, China;Heart Center of Henan Provincial People's Hospital, Central China Fuwai Hospital, Central China Fuwai Hospital of Zhengzhou University, Zhengzhou, Henan, China;Institute of Psychology and Behaviour, Henan University, Kaifeng, Henan, China;Outpatient of International Medical Center, Henan Provincial People's Hospital, Zhengzhou, Henan, China;School of Nursing, Guangzhou Medical University, Guangzhou, Guangdong, China;

关键词: Chinese;    hospital patients;    patient satisfaction;    humanistic nursing;    national survey;    influencing factors;   

DOI  :  10.3389/fpubh.2023.1163351

 received in 2023-02-10, accepted in 2023-08-04,  发布年份 2023

来源: Frontiers

【 摘 要 】

BackgroundHumanistic care pertains to the abilities, attitudes, and behaviors central to patient-centered care, contributing to patients' sense of safety and wellbeing. This study aimed to assess the satisfaction of patients with humanistic nursing care in Chinese secondary and tertiary public hospitals.MethodsA national cross-sectional survey was conducted across 30 provinces and 83 hospitals in China. Patient satisfaction with humanistic care was assessed using the Methodist Health Care System Nurse Caring Instrument (NCI), which encompasses 20 items across 12 dimensions. Each item was rated on a 7-point Likert scale, yielding a total score of 140. Multiple linear regression analysis was employed to identify factors associated with patients' satisfaction.ResultsModerate satisfaction (mean score 91.26 ± 13.14) with humanistic nursing care was observed among the 17,593 participants. Factors significantly associated with patient satisfaction included age, hospital type, presence of children, educational attainment, place of residence, family monthly income, and medical insurance type.ConclusionThe study findings highlight the importance of tailored interventions, evidence-based practice guidelines, and patient-centered care in improving patients' satisfaction with humanistic nursing care. Continuous emphasis on nursing education and professional development is crucial for enhancing humanistic care and patient satisfaction.

【 授权许可】

Unknown   
Copyright © 2023 Liu, Zhang, Guan, Song, Zhang, Fu, Wang, Tang, Chen, Guo, Fan, Hou, Wang, Wu, Shan, Zhang, Yu, Lou, Xie, Zhou, Lu, Xin, Pan and Guo.