The dynamics of coordination patterns in multiteam systems response to emergency: Case study from a pharmaceutical enterprise

Frontiers in Psychology

article

Ya-Wei Zhang¹  Wasi Ul Hassan Shah¹  Yu-Chun Xiao²  Zahid Shafait³ 

[1] School of Management, Zhejiang Shuren University;School of Management, Zhejiang Gongshang University;College of Teacher Education, Zhejiang Normal University

关键词: Multiteam systems;    Coordination patterns;    case study;    China;    COVID-19;   

DOI  :  10.3389/fpsyg.2022.957531

学科分类：社会科学、人文和艺术（综合）

来源: Frontiers

【 摘 要 】

Dynamic forces of multiteam systems (MTS) can increase system uncertainty, and effective coordination can compensate for destructive forces brought by MTS dynamics. However, it is unclear how MTS adapt their coordination pattern to dynamic forces. This study based on division of labor theory; examined how MTSs responded to an emergency production incident in Zhejiang Huisong Pharmaceutical Company in China during the COVID-19 pandemic through a qualitative and quantitative study. We found that the fluidity of system structural configuration has an important impact on the coordination pattern adjustments in a crisis. Specifically, when the leadership team has high (low) centrality in the MTS structure, centralized (decentralized) coordination patterns enhance MTS performance. Our results help managers to consider the differences in coordination patterns in crisis management in ways that assist them in adapting an effective coordination pattern to changing and uncertain operational conditions.

【 授权许可】

CC BY