Responsible gambling through a motivational telephone intervention to high-risk gamblers – An evaluation of user satisfaction and subjective intervention effects

Frontiers in Psychology

article

Anders Håkansson¹  Katja Franklin⁴  Maria Dahlström⁴  Axel Lyckberg⁴ 

[1] Department of Clinical Sciences Lund, Psychiatry, Faculty of Medicine, Lund University;Region Skåne;Region Skåne, Competence Center Addiction;AB Svenska Spel

关键词: gambling disorder;    Motivational Interviewing;    Responsible gambling;    problem gambling;    Online gambling;   

DOI  :  10.3389/fpsyg.2022.917216

学科分类：社会科学、人文和艺术（综合）

来源: Frontiers

【 摘 要 】

Background and aims: Problem gambling causes major social and psychiatric consequences, and there is need to develop feasible harm-reducing or therapeutic interventions. It has been suggested that gambling operators with responsible gambling intentions can intervene in order to identify and help reduce the harm in problem gamblers. However, user satisfaction, and the risk of negative reactions and gamblers’ transfer to other operators, rarely have been explored scientifically. Methods: This is a retrospective survey study of gamblers reached by a motivational, telephone intervention by the Swedish state-owned gambling operator (Svenska Spel), addressing gamblers with indicators of high-risk gambling practices (n=197). Surveys were answered approximately 10 days after the intervention. Results: Thirty-seven percent perceived their gambling to have decreased due to the intervention, whereas seven percent perceived their gambling instead had increased. A large majority (80 percent) reported a subjective favorable experience from the intervention. Forty percent reported gambling on other operators than Svenska Spel after the intervention, but only seven percent gambled on a new operator following the intervention. Conclusion: Survey data in gamblers reached with a motivational telephone intervention present mainly promising findings, and should be replicated in future studies in larger samples. The main findings display an overwhelmingly favorable subjective experience, and a limited risk of gamblers migrating to other operators.

【 授权许可】

CC BY