I understand you feel that way, but I feel this way: the benefits of I-language and communicating perspective during conflict

PeerJ

article

Shane L. Rogers¹  Jill Howieson²  Casey Neame¹ 

[1] Psychology Department, Edith Cowan University;Law School, University of Western Australia

关键词: Communicating perspective;    I-statements;    You-statements;    Defensiveness;    Hostility;    Interpersonal conflict;    Hypothetical scenarios;    Factorial ANOVA;    Perspective taking;    Rating statements;   

DOI  :  10.7717/peerj.4831

学科分类：社会科学、人文和艺术（综合）

来源: Inra

【 摘 要 】

Using hypothetical scenarios, we provided participants with potential opening statements to a conflict discussion that varied on I/you language and communicated perspective. Participants rated the likelihood that the recipient of the statement would react in a defensive manner. Using I-language and communicating perspective were both found to reduce perceptions of hostility. Statements that communicated both self- and other-perspective using I-language (e.g. ‘I understand why you might feel that way, but I feel this way, so I think the situation is unfair’) were rated as the best strategy to open a conflict discussion. Simple acts of initial language use can reduce the chances that conflict discussion will descend into a downward spiral of hostility.

【 授权许可】

CC BY