Case—Swirltubs After-Market Product Inventory and Service

INFORMS Transactions on Education

article

Michael F. Gorman¹ 

[1] University of Dayton, Management Information Systems, Operations Management, and Decision Science

关键词: developing analytical skills;    developing communication skills;    group projects;    spreadsheet modeling;    teaching optimization;   

DOI  :  10.1287/ited.2021.0259cs

学科分类：数学（综合）

来源: INFORMS

【 摘 要 】

Swirltubs manufactures appliances, such as washers, dryers, dishwashers, refrigerators, and stoves, among other products. Swirltubs offers after-market warranty service and repairs to its customers when their appliance has a problem. Jim Jenkins, the director of aftermarket logistics for Swirltubs, oversees a network of approximately 1,000 service technicians who conduct these warranty repairs. They carry service parts inventory on their vans for warranty calls that require a replacement part. Jim manages the technicians and the inventory that is required to support the warranty program. He is responsible for both the costs of this program and the customer service provided by the technicians.

【 授权许可】

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