Improving patient understanding on discharge from the short stay unit: an integrated human factors and quality improvement approach

BMJ Open Quality

article

Jenna Lauren Elizabeth Cook¹  Evie Fioratou¹  Peter Davey¹  Lynn Urquhart² 

[1] University of Dundee School of Medicine;Infectious Diseases and Acute Medicine

关键词: Patient Discharge;    Human factors;    Communication;    Healthcare quality improvement;    Patient education;   

DOI  :  10.1136/bmjoq-2021-001810

学科分类：药学

来源: BMJ Publishing Group

【 摘 要 】

4 across all domains post-intervention. Understanding improved across all but one of the domains, the exception being medication changes. An important unanticipated consequence was that interviews identified inconsistencies in EDD information and gaps in patient understanding, which required escalation to the SSU team. In summary, this intervention improved patient understanding across four of the five domains. However, further work is required on process reliability for the redesigned EDD and on improving understanding of medication changes. Furthermore, the interviews revealed clinically important inconsistencies in EDD information and gaps in patient understanding.Patient DischargeHuman factorsCommunicationHealthcare quality improvementPatient educationData availability statementData are available upon reasonable request. Data was anonymised and stored on a spreadsheet for analysis.http://creativecommons.org/licenses/by-nc/4.0/This is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/.

【 授权许可】

CC BY-NC|CC BY|CC BY-NC-ND