Evaluation of pharmacist’s practices regarding the antimicrobials dispensing: a simulated patient study

BMC Health Services Research

Research

Sabrina Cerqueira-Santos¹  Sylmara Nayara Pereira dos Santos¹  Lara Joana Santos Caxico Vieira¹  Rafaella de Oliveira Santos Silva¹  Kérilin Stancine Santos Rocha¹  Elindayane Vieira de Souza¹  Divaldo Pereira de Lyra Jr¹ 

[1] Laboratory of Teaching and Research in Social Pharmacy (LEPFS), Department of Pharmacy, Federal University of Sergipe, Avenue Marechal Rondon, Jd. Rosa Elze, 49100-000, São Cristóvão, Sergipe State, Brazil;

关键词: Antimicrobials;    Dispensing;    Community pharmacies;    Simulated patient;   

DOI  :  10.1186/s12913-022-08853-y

 received in 2022-02-23, accepted in 2022-11-17,  发布年份 2022

来源: Springer

【 摘 要 】

BackgroundThe indiscriminate use of antimicrobials is considered a major contributing factor to the increase in antimicrobial resistance. Community pharmacies are the main source of access to antimicrobials, and pharmacists are in a strategic position to promote rational use of these medicines. Therefore, it is important to know dispensing service quality.ObjectiveTo evaluate the behavior of pharmacists in dispensing antimicrobials in community pharmacies in northeast Brazil.MethodsThis cross-sectional pilot study was conducted from August to October 2021 in a private community pharmacy chain in Sergipe. Dispensing was evaluated using the simulated patient (SP) technique. Two SP asked the pharmacists for the antimicrobials (case clinic 1: upper respiratory infection; case clinic 2: urinary tract infection) and recorded the service through audio. Dispensing practices were independently analyzed by two researchers based on the tools available in the literature. Data were presented using descriptive statistics.ResultsA total of 54 simulated patient visits were conducted. Based on the 12 steps recommended by the research team for good dispensing, pharmacists asked an average of 1 (±1.17) question for upper respiratory infections and 0.3 (±0.54) for urinary tract infections, as well as provided counseling (mean number of recommendations, 2.6 (±1.44) and 4.5 (±2.35), respectively). As for communication skills, pharmacists had a regular score (3.07 ± 0.34). Furthermore, there was no significant difference in the number of steps and counseling recommendations by pharmacists in dispensing clinical cases 1 and 2 (p = 0.0674).ConclusionThe quality of antimicrobial dispensing was evaluated as suboptimal, requiring improvements in practice and multifaceted strategies to promote continuing education of these professionals. In addition, awareness actions for the population must be implemented to promote the rational use of antimicrobials and reduce microbial resistance.

【 授权许可】

CC BY   
© The Author(s) 2022

【 图 表 】

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