Conceptualizing the effective mechanisms of a social needs case management program shown to reduce hospital use: a qualitative study

BMC Health Services Research

Research

Elizabeth Hernandez¹  Emily E. Esteban¹  Urmimala Sarkar²  Mark D. Fleming³  Nadia Safaeinili³  Margae Knox³  Amanda L. Brewster³ 

[1] Contra Costa Health Services, Contra Costa County—Concord, California, USA;Department of Medicine—San Francisco, University of California, San Francisco, California, USA;University of California, Berkeley, School of Public Health—Berkeley, California, USA;

关键词: Case management;    Social needs;    Social determinants of health;    High-risk complex patients;    Care coordination;   

DOI  :  10.1186/s12913-022-08979-z

 received in 2022-09-02, accepted in 2022-12-16,  发布年份 2022

来源: Springer

【 摘 要 】

BackgroundSocial needs case management programs are a strategy to coordinate social and medical care for high-risk patients. Despite widespread interest in social needs case management, not all interventions have shown effectiveness. A lack of evidence about the mechanisms through which these complex interventions benefit patients inhibits effective translation to new settings. The CommunityConnect social needs case management program in Contra Costa County, California recently demonstrated an ability to reduce inpatient hospital admissions by 11% in a randomized study. We sought to characterize the mechanisms through which the Community Connect social needs case management program was effective in helping patients access needed medical and social services and avoid hospitalization. An in-depth understanding of how this intervention worked can support effective replication elsewhere.MethodsUsing a case study design, we conducted semi-structured, qualitative interviews with case managers (n = 30) and patients enrolled in social needs case management (n = 31), along with field observations of patient visits (n = 31). Two researchers coded all interview transcripts and observation fieldnotes. Analysis focused on program elements identified by patients and staff as important to effectiveness.ResultsOur analyses uncovered three primary mechanisms through which case management impacted patient access to needed medical and social services: [1] Psychosocial work, defined as interpersonal and emotional support provided through the case manager-patient relationship, [2] System mediation work to navigate systems, coordinate resources, and communicate information and [3] Addressing social needs, or working to directly mitigate the impact of social conditions on patient health.ConclusionsThese findings highlight that the system mediation tasks which are the focus of many social needs assistance interventions offered by health care systems may be necessary but insufficient. Psychosocial support and direct assistance with social needs, enabled by a relationship-focused program, may also be necessary for effectiveness.

【 授权许可】

CC BY   
© The Author(s) 2022