Increase in the complaints of the elderly about supplemental health in Brazil

Ciencia e Saude Coletiva

article

Sousa, Natália Carolina de¹  Oliveira, Rosana Rosseto de¹  Salci, Maria Aparecida¹  Carreira, Ligia¹  Rodrigues, Thamires Fernandes Cardoso da Silva¹  Radovanovic, Cremilde Aparecida Trindade¹ 

[1] Universidade Estadual de Maringá

关键词: Supplemental Health;    Elderly;    Comprehensive Healthcare;    Epidemiologic Methods;   

DOI  :  10.1590/1413-812320212611.3.17942019

学科分类：社会科学、人文和艺术（综合）

来源: Associacao Brasileira de Pos - Graduacao em Saude Coletiva

【 摘 要 】

The scope of this study was to describe the complaints of elderly Brazilians received by the National Supplemental Health Agency. It is an ecological study, with secondary data from the Integrated Inspection System. A trend analysis of the complaints received by the National Supplemental Health Agency of elderly beneficiaries from all over Brazil was conducted between 2008 and 2017. A total of 111,497 complaints were filed by elderly beneficiaries of the supplemental health system. The highest number of complaints (27.07) and the highest average annual increase (7.79, r2=0, 97), and the South region, with the lowest average rate for the period (7.11) and the lowest observed mean annual increase (1.84; r2=0.92) were identified. The highest rate of complaints was related to the coverage of the plan, between the elderly aged 70 to 79 and beneficiaries of individual or family plans. Growing dissatisfaction among older people with the supplemental health system reflected the large number of complaints received by the National Supplemental Health Agency over a period of nine years.

【 授权许可】

CC BY