Improving Customer Responsiveness Agility Through Leadership Styles; Mediating Role of Employee Empowerment

Australian Journal of Basic and Applied Sciences

article

Mahmoud Ali Salahat

关键词: transformational leadership style;    transformational leadership style;    employee empowerment;    and customer responsiveness agility;   

DOI  :  10.22587/ajbas.2021.15.11.1

学科分类：社会科学、人文和艺术（综合）

来源: AENSI

【 摘 要 】

BACKGROUND: Palestinian universities are suffering from many problems in terms of organizational performance and its ability to agile. OBJECTIVE: The present study aims to examine the mediating role of employee empowerment between transactional and transformational leadership styles and customer responsiveness agility. RESULTS: The results of this study revealed that transactional and transformational leadership styles impact customer responsiveness agility indirectly. whereas, the relationship between transactional and transformational leadership styles and customer responsiveness agility is mediated by employee empowerment. CONCLUSION: Transactional and transformational leadership styles in Palestinian universities develop and generate the customer responsiveness agility, and employee empowerment as a mediator enhances this relationship.

【 授权许可】

Unknown