Assessment of Non-physical User Violence and Burnout in Primary Health Care Professionals. The Modulating Role of Job Satisfaction

Frontiers in Public Health

article

David Pina¹  Paloma Llor-Zaragoza²  Reyes López-López¹  Jose Antonio Ruiz-Hernández²  Esteban Puente-López²  Inmaculada Galián-Munoz⁴  Begoña Martínez-Jarreta⁵ 

[1] University of Murcia, Department of Socio-Sanitary Sciences;Applied Psychology Service, University of Murcia;Department of Psychiatry and Social Psychology, University of Murcia;Administration of the National Institute of Social Security ,(INSS), Ministry of Work;Department of Pathological Anatomy, Forensic and Legal Medicine and Toxicology, University of Zaragoza

关键词: primary health care (PHC);    violence;    burnout;    professional;    psychology;    job satisfaction;   

DOI  :  10.3389/fpubh.2022.777412

学科分类：社会科学、人文和艺术（综合）

来源: Frontiers

【 摘 要 】

Introduction Growing concern about workplace violence shows the need for an evaluation in specific contexts in order to identify the particularities of each professional group. The health sector consists of a group of professionals with high exposure to violence, specially from users. There are differences depending on the professional category or unit in which the professional works. In this regard, Primary Health Care (PHC) is characterized by a personalized and continuous patient treatment over time, which is not exempt from cases of violence. Among the commonly studied consequences of these situations are decreases in job satisfaction and burnout. Objective The main objective of this study is to analyze the modulating role of job satisfaction in the relationship between non-physical user violence and the onset of burnout. Methods Cross-sectional comparative descriptive design. The sample consisted of 574 professionals from 39 PHC centers of the Murcian Health Service. Data were collected using two-stage cluster sampling. For data analysis, descriptive analysis, correlations and stepwise hierarchical regression were used to analyze the interaction between the variables. Results Regression analysis draws a model where non-physical violence and low intrinsic and extrinsic job satisfaction act as modulators of non-physical violence, cynicism and emotional exhaustion. Conclusions This study provides evidence of the psychological consequences of the perception of user violence in the PHC staff. Furthermore, it is evident that the emergence of burnout syndrome in these professionals is related to exposure to verbal or non-physical violence together with low job satisfaction. In this sense, a circular and bidirectional relationship between the variables studied is proposed as a possible explanatory model.

【 授权许可】

CC BY