An Investigation into the Relationship between Emotional Labor and Customer Satisfaction

Central European Management Journal

AL-kharabsheh Kamel A.¹  AL-Abrrow Hadi²  Eneizan Bilal Mohammad³  Alnoor Alhamzah⁴  Alsakarneh Asaad Ahmad abdelqader⁵ 

[1] Balqa Applied University, As-Salt, Jordania;Department of Business Administration, College of Administration and Economic, University of Basra, Basra, Iraq, Department of Business Administration, College of Administration Economic, University of Basra, Basra, Iraq;Jadara University, Irbid, Jordania;Management Techniques Department, Management Technical College, Southern Technical University, Basrah, Iraq;PhD Student, School of Business, Central South University, China;

关键词: emotional labor;    customer satisfaction;    job satisfaction;    mentoring;    m10;    m31;   

DOI  :  10.7206/cemj.2658-0845.8

来源: DOAJ

【 摘 要 】

Purpose: This study primarily aims to provide insight into the role of deep acting and surface acting effects on customer satisfaction, with job satisfaction as the mediating and mentoring as the moderating variable.

【 授权许可】

Unknown