Measuring Travellers’ and Stakeholders’ Satisfaction on Perceived Sustainability of a Transport Interchange

Transport and Telecommunication

Jackiva Irina Yatskiv¹  Budiloviča Evelina Budilovich¹  Adamos Giannis²  Tsami Maria²  Nathanail Eftihia² 

[1] Transport and Telecommunication Institute, Lomonosova Street 1, LV-1019Riga, Latvia;University of Thessaly, Department of Civil Engineering, Pedion Areos, GR-38334Volos, Greece;

关键词: sustainability;    city hubs;    seamless mobility;    analysis of gaps;    users;    stakeholder analysis;   

DOI  :  10.2478/ttj-2019-0031

来源: DOAJ

【 摘 要 】

The present paper aims at measuring the satisfaction of travellers and stakeholders on perceived quality of service provided at the Latvian interchange “Riga International Coach Terminal” and understand whether there are any gaps between the two groups of involved parties, based on their perceptions and expectations. To this end, a travellers’ attitudinal survey was organized and interviews with representative stakeholders were conducted, in order to capture and analyse their attitudes and preferences and extract those attributes that affect their satisfaction. Results showed that the interchange performs well in physical quality attributes, such as travel and wayfinding information provision, but in terms of access and aesthetics expectations in the internal and external design, some contradictory findings were revealed between travellers and stakeholders, validating the fact that understanding users’ perceptions can work as vital input to policy makers’ perceptions of an integrated sustainable public transport system.

【 授权许可】

Unknown