Instant Messenger‐Facilitated Knowledge Sharing and Team Performance

International Journal of Knowledge Content Development and Technology

Darren Leung¹  Carol X.J. Ou²  Robert M. Davison³ 

[1] Dept of Computing, Hong Kong Polytechnic University, Hong Kong ;Dept of Information Management, Tilburg University, The Netherlands;Dept of Information Systems, City University of Hong Kong, Hong Kong;

关键词: Instant Messenger (IM);    Computer‐Mediated;    Communication (CMC);    Knowledge Transfer;    Knowledge Generation;   

DOI  :  http://dx.doi.org/10.5865/IJKCT.2014.4.2.005

来源: DOAJ

【 摘 要 】

The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n=41) at a small sized company. Implications and conclusions are discussed.

【 授权许可】

Unknown