Sustainability | |
Drivers for Pursuing Sustainability through IoT Technology within High-End Hotels—An Exploratory Study | |
Svend Hollensen1  Pernille Eskerod2  Jesús Arteaga-Ortiz2  ManuelFrancisco Morales-Contreras3  | |
[1] Management Department, Webster Vienna Private University, 1020 Vienna, Austria;;Business &Department of Entrepreneurship and Relationship Management, University of Southern Denmark, Faculty of Social Science, Alsion 2, 6400 Sønderborg, Denmark; | |
关键词: sustainability; internet-of-things; drivers; hotel industry; hotel management; smart management; smart devises; high-end hotel; | |
DOI : 10.3390/su11195372 | |
来源: DOAJ |
【 摘 要 】
A growing hotel sector makes a significant environmental footprint. Due to a contemporary focus on climate change and high competition within tourism, enhancing sustainability through energy savings is a priority for many hotels. Through technological innovations, Internet-of-Things (IoT) technology provides the opportunity to integrate more systems (e.g., heating, air-conditioning, window-openings) on a platform (also known as smart management), making it easy for a hotel guest to operate room conditions through a single device while also optimizing hotel operations. A research gap on the likelihood of adopting IoT technology to pursue sustainability in the hotel sector exists. Based on explorative case studies of five high-end hotels, this paper offers propositions on drivers for hotels’ use of IoT to deliver on their sustainability goals. This study suggests that a hotel is more inclined to implement IoT if (1) the hotel is focused on energy savings, e.g., due to green certificates; (2) it belongs to an international hotel group; (3) decision makers perceive sustainability to be important for their customers; (4) the target group is more B2B (business) than B2C (leisure); (5) the hotel a five star one; and (6) the hotel guests come from Northern Europe or North America.
【 授权许可】
Unknown