Pengaruh Kepemimpinan Dosen, Kualitas Layanan Akademik, dan Kualitas Layanan Administratif Terhadap Tingkat Kepuasan Mahasiswa

Jurnal Ilmu Pendidikan

Mochamad Enoh¹ 

[1] Universitas Negeri Surabaya;

关键词: perilaku kepemimpinan dosen;    proses belajar mengajar;    layanan akademik;    layanan administratif;    kepuasan mahasiswa;   

DOI  :  10.17977/jip.v13i2.54

来源: DOAJ

【 摘 要 】

This study aims to investigate the effect of lecturers leadership behavior in the teaching learning process, the academic service quality on students’ satisfaction. Questionaires were distributed to 327 students, who had been proportionally and randomly sampled. The results of discriptive and regression analyses indicate that lecturers’ leadership, academic-service quality mostly fall in the category ranging from good to fair quality, and that there was a significant effect of those three variables on students’ satisfaction.

【 授权许可】

Unknown