Patient Satisfaction, Perception-Expectation Gap, and Costumer Satisfaction Index in Annual Survey 2021 at Dr. Soetomo General Academic Hospital

Folia Medica Indonesiana

Agus Aan Adriansyah¹  Amak M. Yaqub²  Indah Purnamasari³  Nur Hidayah⁴  Arlina Dewi⁴  Cita Rosita Sigit Prakoeswa⁵ 

[1] Department of Public Health. Faculty of Health. Universitas Nahdlatul Ulama, Surabaya, Indonesia;Faculty of Economics and Business, University of Groningen, Netherlands;Faculty of Medicine Universitas Airlangga/Dr. Soetomo General Academic Hospital, Surabaya, Indonesia;Master of Hospital Administration. Universitas Muhammadiyah Yogyakarta, Yogyakarta, Indonesia;Master of Hospital Administration. Universitas Muhammadiyah Yogyakarta/ Faculty of Medicine, Universitas Airlangga/ Dr. Soetomo General Academic Hospital, Surabaya. Indonesia;

关键词: health services;    health system;    healthcare quality;    hospital management;   

DOI  :  10.20473/fmi.v58i2.34550

来源: DOAJ

【 授权许可】

Unknown