STRESSORS AND COPING EXPERIENCED BY NURSESIN A PRE-HOSPITALADMISSION CARE DELIVERY

Cogitare Enfermagem

关键词: Stress;    Nurses;    Pre-hospital admission care delivery;   

DOI  :  http://dx.doi.org/10.5380/ce.v13i1.11949

来源: DOAJ

【 摘 要 】

Research study carried out in a pre-hospital admission care delivery (SAMU in Portuguese) in the city ofPorto Alegre/Brazil, in 2007. Objectives: to identify stressors experienced by nurses working at SAMU, to identify copingstrategies to deal with stress in the work environment and its repercussions in users’ care delivery. Fifteen (15) nursesparticipated in the study and data were collected by the “Nurses’ Stress Inventory” and analyzed with SPSS-7.5 anddescriptive statistics. Stressors: physical effort, shortage of supplies and personnel, wages, conflicts between them andphysicians, competition, emotional stress, administrative tasks, responsibility for the quality of the rendered services,institutional policy, constraint of professional autonomy as well as space to discuss feelings. As for the interference ofstressors in care delivery, it is pointed out lack of training/qualification and supplies. Results can mean tools to improvequality of life with repercussions in the performance, in health and in the quality of care delivery.

【 授权许可】

Unknown