Improving service business of industrial companies through data: conceptualization and application

International Journal of Industrial Engineering and Management

Nicola Saccani¹  Federico Adrodegari¹  Anja Janković²  Nenad Simeunović² 

[1] University of Brescia, Department of Industrial and Mechanical Engineering, Brescia, Italy;University of Novi Sad, Faculty of Technical Sciences, Department of Industrial Engineering and Engineering Management, Novi Sad, Serbia;

关键词: servitization;    digital servitization;    big data;    iot;    manufacturing companies;   

DOI  :  http://doi.org/10.24867/IJIEM-2022-2-302

来源: DOAJ

【 摘 要 】

As a consequence of the exponential growth of technologies, big data combined with increasing processing power, are leading to profound changes for industrial companies. Although the acknowledge importance of adopting a specific “big data strategy” in order to exploit the opportunity arising from servitization, how companies can do it in practice still remains poorly understood. This paper proposes a hierarchical framework to describe and operationalize the Big Data management to support servitization, in order to enable new service offerings and be able to react to fast changing customers' needs.

【 授权许可】

Unknown