Exploring the Effects of Normative Beliefs toward Citizen Engagement on eParticipation Technologies

Information

AchmadNizar Hidayanto¹  PancaHadi Putra¹  MuhammadRifki Shihab¹ 

[1] Faculty of Computer Science, Universitas Indonesia, Depok 16424, Indonesia;

关键词: eParticipation;    normative belief;    citizen engagement;   

DOI  :  10.3390/info12050189

来源: DOAJ

【 摘 要 】

This research evaluates the effects of normative beliefs toward citizen engagement on eParticipation. Normative beliefs herein were assessed from the perspectives of citizenship norms, which include engaged-citizenship norms and duty-based norms, as well as the perspective of subjective norms, namely civic norms. A questionnaire was devised as the research instrument, and a survey was conducted as a means for data collection. The respondents were citizens who reside in the Greater Jakarta Region, in Indonesia, whom have had previous experiences with eParticipation. A total of 172 valid responses were collected in this study. Data were analyzed using Partial Least Squares Structural Equational Modeling (PLS-SEM), aided with SmartPLS 3 as a tool. The research results confirmed that perceived public value and perceived public satisfaction both concertedly shape citizens’ engagement in eParticipation. Furthermore, perceived public value as a pre-transactional norm also served as an antecedent to the post-transactional norm of perceived public satisfaction. The results also revealed that perceived public value was affected by a sole citizenship norm, namely, duty-based norm. Additionally, perceived public satisfaction was not affected by neither engaged-citizenship norm nor duty-based norm. Conversely, civic norms showed significant effects on both perceived public value and perceived public satisfaction.

【 授权许可】

Unknown