Creating Shared Value to Enhance Customer Loyalty: A Case of a Sporting Goods Company in Korean Athletic Shoe Market

Sustainability

Kevin K. Byon¹  Sung-bum Ju²  Woo-yeul Baek³  Sang-soo Kim⁴ 

[1] Department of Kinesiology, Indiana University–Bloomington, Bloomington, IN 47405, USA;Department of Physical Education, Busan National University of Education, Busan 47503, Korea;Department of Sport Management, Kyonggi University, Suwon 16227, Korea;School of Physical Education, Keimyung University, Daegu 42601, Korea;

关键词: creating shared value;    brand image;    consumer loyalty;    sporting goods industry;   

DOI  :  10.3390/su13137031

来源: DOAJ

【 摘 要 】

Despite the efforts of academia on exploring the merits of creating shared value, prior relevant literature seems to have a limitation that overlooks the environmental contribution suggested as a crucial component of creating shared value program by Porter and Kramer. More importantly, since most of the existing creating shared value-related studies have focused on firms in the general marketing field, there is a lack of research on the efficacy of creating shared value programs that are implemented by sporting goods companies. Thus, the objective of the present study was to examine the influence of consumers’ perceived creating shared value activities of sporting goods firm on brand image and customer loyalty in the context of the Korean sporting goods market. A total of 187 Korean sport consumers participated in the present study. Results indicated that sporting goods consumers’ perceived economic, social, and environmental values had significant impacts on brand image and, in turn, brand image positively affected customer loyalty. Consequently, the current study’s findings provide sporting goods firms with practical implications for launching creating shared value programs.

【 授权许可】

Unknown