Faire exister usages et usagers au sein d'un processus de design des politiques publiques. Retour d'expérience

Ocula

Elvire Bornand¹  Jacky Foucher² 

[1] Elvire Bornand Université de Nantes (FR);Jacky Foucher Grrr (FR);

关键词: design;    décision publique;    usagers;    conflit;    incertitude;    innovation;    public decision;    users;    conflict;    uncertainty;    innovation;    public policy design;   

DOI  :  10.12977/ocula2019-13

来源: DOAJ

【 摘 要 】

Since more than thirty years, the « user » figure plays a central role in the modernization of public policies. Since the beginning of the 2010s, local public actors have multiplied the recourse to external service providers, working with on user-centered design approaches of public policies. The role the designers have to play on these projects raises some questions, even reveal tensions, on which the authors propose to encompass through a reflexive analysis of their own professional practice.

【 授权许可】

Unknown